FAQ
Please carefully read the following guidelines before scheduling!
no refund policy
absolutely no refunds
CANCELLATIONS
Cancellations must be made at least 12 hours prior to your appointment. There is a 40% cancellation fee that is applied for last minute cancellations and no call no shows. If this guideline is not followed, you will be charged for the services.
excessive rescheduling
We understand how things can come up, however excessive rescheduling, exceeding more than two times back to back will result in a declined appointment request. Please book when you are sure of your schedule so you can be accommodated.
NO-SHOWS
No call and No shows will result in your card on file being charged 40% of the total amount owed. No call and No shows result in being banned from booking future services.
LATE-SHOWS
Please arrive on time to your appointment.If you are running behind, please communicate that to ensure accommodation. If you are more than 10 minutes late, your appointment will be cancelled and you must reschedule. Although there is a small waiting area, we ask that you refrain from bringing other individuals unless being serviced.
parking and location
Skin Pretty is located inside of Sola Salons and we offer a private suite experience. Upon arrival, you may park in the garage, free of charge. When you have parked, you will see glass doors, and there is an elevator inside. Take the Elevator to Level 1 and push through the gray doors that read “Sola Salons” Skin Pretty is located in Suite 11.
KIDS & guests
This is a spa environment, so we ask you refrain from bringing children.
WHAT FACIAL DO YOU RECOMMEND FOR A firST TIMER?
If you are unsure of what facial to get, we recommend a couple of different options, First time clients may book the First Time Glow, Dermaplaning Glow, and Vita C Glow. Each facial includes a consultation, and each is an all inclusive treatment. Peels are not performed on first time clients.
How often should I be receiving a facial?
We recommend a professional facial treatment once a month. Your cells regenerate every 28 days. Facials are like workouts for your skin. Over time your skin becomes more resilient. Each professional treatment drives different results.
am i able to receive a facial if i see a dermatologist?
Usually, while under the care of a dermatologist, you may receive a facial treatment. However, we recommend checking with your doctor beforehand to be 100% sure. Especially if you are currently taking any kind of oral or topical medications.
Is a chemical peel right for me?
Chemical peels are a great way to optimize your in office treatments. They are great for reducing hyper pigmentation and discoloration, tightening the skin and reducing fine lines and wrinkles. Chemical peels are not performed on first time clients. We recommend beginning with a First Time Glow to determine what your skin’s needs are first.
What should I do before a facial?
Before your facial, avoid exfoliating your skin, do not pick at blemishes, and cease the use of any products containing Retinol or any acids, such as salicylic, glycolic, lactic, etc.
What should I expect after a facial?
Once your facial is complete, you will notice immediate results. Your skin’s texture will be improved and your skin will be more toned. Following your facial, you may experience purging. Purging occurs after deep exfoliation. Purging results in breakouts that will minimize over the next few days as everything has been brought to the surface.
Following your facial, do not wear makeup for at least 24 hours, if you receive a peel it is strongly advised to wait 5-7 days to allow peeling, depending on the depth of your peel. Do not exfoliate, using scrubs, masks, or cleansing brushes, and do not touch your face.